Get in Touch
Whether you have a question before placing an order or need assistance with an existing purchase, my store is available to help with product, order, shipping, and return-related inquiries.
Customer Care
For the quickest assistance, please send us an email with a short description of your request. If your question concerns an existing order, including the order number will help us locate the relevant information.
Email: support@cachareler.shop
Phone: +1 585-284-4335
What We Can Help With
Our customer service team can assist with matters such as:
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Product and fragrance information
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Order status and order details
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Payment questions
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Shipping and delivery concerns
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Return and refund requests
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Damaged or incorrect orders
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General website questions
Please avoid sending sensitive payment information, such as a complete card number or security code, by email.
Business Information
my store
240 Lux St
Rochester, NY 14621
United States
For returns or exchanges, please contact us before sending a package to this address. Our support team will provide the appropriate instructions when required.
Order Assistance
When contacting us about an existing purchase, please provide your order number and the email address used to place the order whenever possible.
This allows us to review the relevant order information and respond more efficiently.
Customer Support
We appreciate your questions and feedback and will make reasonable efforts to respond to customer inquiries in a timely manner.
Email: support@cachareler.shop
Phone: +1 585-284-4335.