What can I purchase from my store?
my store offers a selection of fragrances and related scent products. The specific brands, fragrance types, sizes, and available options may vary according to current inventory.
How can I find information about a fragrance?
Product pages provide the information available for each item, which may include fragrance details, size, ingredients or other product specifications.
If you need clarification about a particular product before ordering, please contact our customer support team.
Are fragrance preferences the same for everyone?
No. Fragrance perception is personal, and the way a scent is experienced can vary from one person to another.
We recommend reviewing the product description and available fragrance information before making a purchase.
Can I place an order online?
Yes. Products can be selected and purchased directly through our online checkout when they are available.
Before submitting an order, please review the selected product, quantity, shipping address, and final order amount.
What currency are prices displayed in?
Our prices are generally displayed in U.S. dollars (USD).
The final amount payable, including any applicable shipping charges and taxes, will be shown during checkout where required.
Which payment methods are available?
The payment methods available for your order are displayed during checkout.
Depending on availability, these may include major credit or debit cards and other electronic payment methods supported by our payment system.
How quickly will my order be prepared?
Most orders are prepared for shipment within 1–2 business days after successful payment.
Orders placed around weekends, holidays, or periods of high order volume may require additional processing time.
How long does shipping normally take?
Standard delivery generally takes around 4–8 business days after the order has been dispatched.
This is an estimated timeframe rather than a guaranteed delivery date. Carrier conditions and other circumstances may affect the actual delivery time.
Do you provide shipment tracking?
When tracking is available, shipment information will generally be provided after your order has been dispatched.
Carrier tracking may take some time to become active after the first shipment scan.
Can I update my shipping address?
If you notice an address error, contact us as soon as possible.
We can try to make an adjustment before the order is dispatched, but an address change cannot be guaranteed once the fulfillment process has progressed.
Can I cancel an order?
Contact us promptly if you want to cancel an order.
Cancellation requests can generally be considered before the order enters fulfillment or is shipped. Once processing or shipment has begun, cancellation may no longer be possible.
Can I return an unopened fragrance?
Eligible unopened products may generally be returned within 30 days after delivery, subject to the conditions in our Refund Policy.
Please contact us before sending any product back.
Can I return a fragrance after opening or spraying it?
Opened, sprayed, or used fragrances may not be eligible for return due to hygiene and product-integrity considerations.
If you are uncertain about a product's return eligibility, please contact us before opening or using it.
What if my order arrives damaged?
Contact us as soon as reasonably possible if your package or product arrives damaged.
Please provide your order number and photographs of the damaged item and packaging when applicable. We will review the situation and advise you of the available resolution.
What happens if I receive the wrong product?
If you receive an item different from what you ordered, contact our support team with your order number and relevant photos.
We will review the order and determine the appropriate next step.
When will I receive my refund?
Once an eligible return has been received and approved, the refund is generally sent to the original payment method.
Depending on your bank or payment provider, it may take approximately 5–10 business days for the refunded amount to appear.
What should I do if my package is marked as delivered but I cannot find it?
Check the delivery location indicated by the carrier and ask household members or nearby recipients whether the package was received.
If you still cannot locate it, contact us with your order and tracking information so we can review the available delivery details.
Do you ship within the United States?
Yes. my store currently offers shipping within the United States.
Available shipping services and charges are displayed during checkout.
How can I contact my store?
For assistance with products, orders, payments, shipping, returns, or other questions:
Email: support@cachareler.shop
Phone: +1 585-284-4335
my store
240 Lux St
Rochester, NY 14621
United States.