Shipping Policy

Where We Deliver

my store currently provides delivery services to customers within the United States.

Shipping options shown at checkout may vary according to the destination, products in the order, package size, and available carrier services.

Preparing Your Order

After an order has been successfully placed and payment has been confirmed, we generally need 1–2 business days to prepare the items for shipment.

Orders submitted on weekends or U.S. holidays will generally be handled on the following business day.

During promotional periods or unusually high order volumes, preparation may require additional time.

Estimated Transit Time

Once your order has been handed to the carrier, standard delivery generally takes approximately 4–8 business days.

The estimated transit period begins after the order has been processed and dispatched. Delivery estimates are provided for planning purposes and are not guaranteed dates.

Carrier schedules may be affected by weather, holidays, transportation conditions, or other events outside our control.

Shipping Fees

Any applicable shipping fee will be calculated based on the order and destination and will be displayed during checkout before payment is completed.

If a promotional shipping offer applies to your order, the relevant terms will be shown on the website or at checkout.

Order Confirmation

After checkout, you will receive an order confirmation containing the basic details of your purchase.

If there is an issue with your order information or we need additional information to process the order, our customer service team may contact you using the information provided at checkout.

Shipment Tracking

When a tracking service is available for your shipment, tracking details will normally be sent after the package has been dispatched.

Please note that carrier tracking may take some time to become active after the shipment is first scanned.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error in your shipping information, please contact us promptly at support@cachareler.shop. We will try to make corrections before the package is dispatched, but we cannot guarantee that an address change will be possible after fulfillment has begun.

Delivery Attempts

If a carrier is unable to complete delivery because no one is available, the address is incomplete, or another delivery issue occurs, the carrier may make additional delivery attempts or provide further instructions.

Customers should monitor tracking information and follow any carrier instructions when necessary.

Packages Marked as Delivered

If tracking indicates that your package has been delivered but you cannot locate it, please first check the delivery area and with other members of your household or nearby recipients.

If the package remains missing, contact us with your order number and tracking information so we can review the delivery details.

Damaged Packages

If your fragrance or other product arrives visibly damaged, please contact us as soon as reasonably possible.

Photos of the shipping box, packaging, shipping label, and affected product may be requested to help us assess the issue and determine the appropriate resolution.

Shipping Delays

Occasionally, shipments may take longer than the estimated transit period because of circumstances outside our reasonable control.

These circumstances may include severe weather, carrier disruptions, transportation delays, holidays, incorrect addresses, or other unforeseen events.

A delivery estimate is not a guaranteed delivery date.