Refund Policy

Returns and Refunds

At my store, we want customers to be satisfied with their purchase of fragrances and related products. If you are not satisfied with an eligible item, you may request a return in accordance with the terms of this policy.

Return Period

Eligible items may generally be returned within 30 days of the date of delivery.

To request a return, please contact us at support@cachareler.shop with your order number, the item you would like to return, and the reason for the return.

Please do not send an item back before receiving return instructions from our customer service team.

Return Conditions

To qualify for a return, the product must be returned in its original condition and, whenever reasonably possible, with its original packaging and accessories.

For hygiene and product-safety reasons, fragrances and other personal-use products that have been opened, sprayed, used, or otherwise altered may not be eligible for return.

Returned products must not show signs of damage, contamination, or misuse that occurred after delivery.

Non-Returnable Items

Certain products may not be eligible for return, including:

Opened or used fragrances
Products that have been sprayed or applied
Items that are damaged or altered after delivery
Personalized or specially prepared products
Clearance or final-sale items when clearly identified as final sale
Gift cards, where applicable

If you are unsure whether an item qualifies for a return, please contact us before sending it back.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If you receive an incorrect, damaged, or defective product, contact us at support@cachareler.shop as soon as reasonably possible.

Please provide your order number and clear photos of the product and packaging when applicable. We will review the information and provide appropriate return or resolution instructions.

Depending on the circumstances, we may offer a replacement, store credit, or refund.

Return Shipping

For returns due to a change of mind, ordering an unsuitable product, or another reason not caused by an error or defect on our part, the customer may be responsible for return shipping costs.

If the return is related to an incorrect, damaged, or defective item, we will review the circumstances and, where appropriate, provide a return solution at no additional cost to the customer.

Refund Processing

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds are generally issued to the original payment method used for the purchase.

After the refund is issued, please allow approximately 5–10 business days for the funds to appear in your account, depending on your bank or payment provider.

Original shipping charges, where applicable, may not be refundable unless the return is due to an incorrect, damaged, or defective item.

Partial Refunds

If only part of an order is returned and approved, the refund will generally apply only to the eligible returned item or items.

Shipping charges and other non-refundable amounts, where applicable, will not necessarily be refunded.

Exchanges

If you would like to exchange an eligible product, please contact us before returning the item.

Exchanges are subject to product availability. Depending on the circumstances, we may recommend returning the original item and placing a new order.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before an order has entered fulfillment or been shipped. Once an order has been processed or shipped, cancellation may no longer be possible and the standard return policy may apply.